Shipping policy

U.S. Domestic Orders Only At This Time!

We are currently experiencing shipping delays. Please allow 10-15 business days to process your order. We only offer UPS Ground standard shipping. 

Order Processing Time

Please allow up to 15 business days for us to process your order. All orders processed after 3 pm CST will be considered next-business-day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 3 pm CST will continue processing on the following business day.)

Incorrect Shipping Information

If a package is returned to Rue Luxe Beauty Brand LLC due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. Rue Luxeis not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.

Once an order has been submitted, no edits or cancellations can be made.

No refunds, replacements, or credits will be issued for orders confirmed to have been delivered to the address provided in the order.

Damaged or Missing Products

It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please file a claim by submitting a ticket via email. The email address is submitclaim@rueluxebrand.com please include a photo of the damages and necessary information to support your claim and we will be happy to assist you.

We recommend that you use caution in buying products from unauthorized resellers as these products may have been tampered with or mishandled. Please note that Rue Luxe will not be able to honor any exchange or refund for any products sold on Amazon® or eBay® by unauthorized retailers.

Rue Luxe reserves 30 days to reship any reported missing or damaged items from the initial shipment date.

All missing & damaged claims must be submitted within 10 days, along with photo evidence (highly suggested) to ensure proper resolution.