Refund policy

 

Once an order has been placed through the website or mobile app, we do not accept returns or exchanges. All sales are final.

Please be sure to report any issues with your order within 10 days of the delivery date to ensure proper resolution. Any issue reported outside of the specified time frame may result in store credit.

 Purchases Made Through Retailers
Please contact the store where you purchased your products for a return or exchange. Rue Luxe Beauty Brand is unable to provide a return or exchange for a purchase made through a retailer.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return questions at contact@rueluxebrand.com.